All work is done here on Oahu. From Neighbor island or Mainland or International. Estimates are free and we will always return your call if you leave a message.
Send us an email, or call us telling us the make and model of your watch, what you believe the problem is and we’ll start the estimate process. We will have to see the watch to us for a more complete and final evaluation.
Some of the work we do.
*** We no longer handle mechanical chronographs due to time and material constraints.
Batteries are warrantied for 6 months. Watch Repairs vary depending on job done, the range is from 90 days to 1 year. You’ll be notified of warranty period before job begins.
Water Resistance is never guaranteed unless specifically stated. We do in most cases note inconsistencies in the watch seals and if there’s a solution and the costs.
Normal wear and tear, aka Benefit of Use. Damages caused by dropping or hitting the watch against hard surfaces will not be covered. Any alterations, manipulations or repairs not done by our shop is also not covered. We reserve the right to determine if an item is under warranty or not
If you’ve paid more than $3,000 US for your watch we may choose not to service it.
Watch repair is not as complicated as you’re lead to believe. Most experienced watchmakers, and recent graduates are capable of repairing any time keeping device thrown at them. Hundreds of different movements were produced from the late 1800’s into the 1980's. After that a slew of quartz movements, several dozen mechanicals were re-introduced and some new creative approaches to watch movement design. Otherwise, nothing much new under the sun.
We repair watches that keep costs and turn-around times reasonable. We no longer service pocket watches, chronographs, and complications (these are now separate disciplines and membership organizations like AWCI and NAWCC can help you locate the right person).